Home > Manuals > Tutorials > > Quick Guides



How to approve/cancel/reopen a terminal order

Version: V5.2.0
Added on: 07/20/16
Difficulty:
Time: 15 min
Category: Quick Guides

Prerequisite Tutorials

Name Added On Difficulty Time Required Description
Ordering a terminal 09/01/15 30 mins This tutorial will teach you how to order a terminal.

How to approve/cancel/reopen a terminal order

  1. Are you ready?

    In this tutorial, we are going to learn how to approve, cancel or reopen a terminal order. These actions are applied in the following cases:
    • For the order to be submitted to the fulfillment center, it must be approved after creation.
    • If for some reason the order is not going to be sent for the fulfillment, it can be canceled.
    • If it is necessary to make any changes in the order that has been created, it may be reopened. Note that the order can be reopened only if it is not approved or canceled yet.

    To learn more about the statuses and available actions with an order, review Terminal Order guide.

    We will follow these steps:
    • Locate a terminal order we want to reopen.
    • Reopen the order for further changes/approve the order/cancel the order.
    • Check the order's status.
  2. When you create an order, an email in sent to your contact email with essential information about the order.
  3. Log in to the system using your Username and Password and switch to the Management => Merchant Perspective.

    Note: To learn how to log in and select perspectives, use the prerequisite tutorial Logging in and navigating the application.
  4. Click   Equipmentbutton in the right top section of the screen.
  5. Choose   Orders  menu item  from the list.
  6. Locate   Search  groupbox and find a terminal order you want to reopen for further changes.
  7. Click   Findbutton
  8. Locate   List  groupbox
  9. Click   Edit Terminal Orderbutton
  10. Click   Reopenbutton to reopen the order and add any necessary changes.
  11. Click   Approvebutton if all information in the order is correct and ready to be sent to the fulfillment center.
  12. Click   Cancel Orderbutton if the created order should not be sent to the fulfillment center.
  13. After a needed action is applied, you will be redirected back to the terminal orders list.
  14. Let's learn how to check your order's status after the action has been applied.
  15. Locate   Search  groupbox in the opened form.
  16. Locate   Status  dropdown and select a status that you had set for the order (Approved if you approved the order, Reopened if you reopened the order, Canceled if you canceled the order).
  17. Click   Findbutton
  18. Locate   List  groupbox and check if the order that you approved/reopened/canceled is present in the list.
  19. Congratulations, you are done!

    You have learned how to approve, cancel or reopen a terminal order. Now you can do this by yourself.

Related Tutorials

Name Added On Difficulty Time Required Description
How to add tracking information for a terminal order 09/10/15 15 mins In this easy tutorial we will learn how to add tracking information for your terminal order.

Tags

Terminals   Merchant perspective  
View all available tutorials
Copyright © Constellation Payments. All Rights Reserved.
All Logos and Trademarks used or mentioned on this page are copyrighted property of their respective owners and are used for display purposes only.