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How to locate error transactions

Version: V6.3.0
Added on: 12/26/17
Difficulty:
Time: 15 min
Category: Quick Guides

Prerequisite Tutorials

Name Added On Difficulty Time Required Description
How to review logs 11/04/15 30 mins This tutorial will teach you how to locate and download log files.
Reviewing transaction request/response log 01/15/16 15 mins In this tutorial you will learn how to review transaction request and response logs.

How to locate error transactions

  1. Are you ready?

    In this tutorial, you will learn how to locate failed transactions to analyze the reason for an error occurred. As a search criteria, we will use two parameters - a transaction ID and event ID. When a transaction ID is available, a result is displayed right away. When a transaction ID is not available or a system error (S20) was received, a transaction can be located via an event ID, which is an ID of the exception in the logs. It consists of the number of the node where the exception occurred and the time (in milliseconds) when the exception was received.

    We will use the following parameters:
    Transaction ID: 100000111
    Event ID: 1:05111058536
  2. Locate   Merchants List  groupbox
  3. First, let's learn how to locate failed transactions using transaction ID.
  4. Click   Errorsbutton in the top section of the screen.
  5. Locate   Error Log Search  groupbox
  6. Enter 100000111 into the Transaction Id/Codetextbox
  7. Click   Findbutton
  8. Locate   Error Log List  groupbox
  9. Locate Date/Time column to review date and time when the error has occurred.
  10. Click   View Errorbutton to review the details of the error if needed.
  11. Go to the logs to get more details and determine what caused the error.
  12. Now, let's learn how to locate failed transactions using event ID.
  13. Enter 1:05111058536 into the Event IDtextbox
  14. Click   Findbutton
  15. Locate   Error Log List  groupbox
  16. Locate Date/Time column to review date and time when the error has occurred.
  17. Click   View Errorbutton to review the details of the error if needed.
  18. Go to the logs to get more details and determine what caused the error.
  19. Congratulations, you are done!

    You have learned how to locate failed transactions. Now you can do it by yourself.

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