Locating chargeback cases

Chargeback     Chargeback Case    

1. Are you ready?
   
   In this tutorial we are going to learn how to locate chargeback cases by reply by date search criteria.
   
   We will use the following parameters:
   

   Reply by Date: 10/28/2025 - 10/29/2025
   
2. Log in to the system using your Username and Password.
   
   Note: To learn how to log in and select perspectives, use the prerequisite tutorial Logging in and navigating the application.
   
3. You can locate chargeback cases using Chargebacks form, which is available at the following places:
   
   

   • Perspective => Console Perspective => Chargebacks
   • Perspective => Management => Merchant Perspective => Processing => Chargebacks

   
   You can choose any place you like.
   
4. Select appropriate Merchant or Merchant Account in the top left section of the screen.
   
5. Click   Chargebacksbutton in the top section of the screen.
   
   Note: On Merchant pespective, Chargebacks section can be found under Processing button.
   
6. Locate   Chargeback Case Search  groupbox.
   
7. Enter 10/01/2025 and 10/29/2025 into the Reply By Datedatebox
8. Click   Findbutton
9. Locate   Chargeback Case List  groupbox. Result of your search should now be visible on the list.
   
10. Click   Clearbutton if you want to clear selected criteria and try different ones.
    
11. Congratulations, you are done!
    
    You have learned how to find chargeback cases by reply by date search criteria. Let's try to do more advanced stuff. How about handling chargeback cases?
    

Chargeback   Console perspective   Merchant perspective