How to void/refund a transaction

Version: V3.2.7662
Added on: 09/18/14
Difficulty:

Time: 15 min
Category: Quick Guides

Name	Added On	Difficulty	Time Required	Description
How to create a sale	06/04/14		15 mins	This tutorial will teach you how to create a new payment.

Are you ready?

In this tutorial we are going to learn how to issue void or refund for a transaction. If you want to issue a partial refund or there is no original transaction, use How to issue a refund tutorial.
Log in to the system using your Username and Password.

Note: To learn how to log in and select perspectives, use the prerequisite tutorial Logging in and navigating the application.
Locate a particular transaction using prerequisite tutorial How to locate a transaction.
Click Actionsbutton next to the transaction you want to issue void or refund for.
Choose Issue Void menu item from the list to issue void for the selected transaction.
Choose Issue Refund menu item from the list to issue refund for the selected transaction.
Click OK button to process the void or refund request.
If you have followed all steps correctly, the confirmation that void/refund has been issued should now be visible on the screen.
Congratulations, you are done!

You have learned how to issue void or refund for a transaction. Now you can do this by yourself.

Name	Added On	Difficulty	Time Required	Description
How to locate a transaction	09/17/14		15 mins	This easy tutorial will give you knowledge about how to locate a transaction using a date range.
How to issue a refund	09/17/14		15 mins	This tutorial will give you knowledge how to issue a refund to a customer in cases when either there is no original transaction that you should be refunded or you only want to do a partial refund. For full transaction refunding tutorial, use How to void/refund a transaction tutorial.