Customer Fees

Type: Form

Description: Provides access to customer fees modification options.

Items:

Save

Saves all the changes on the form.

Closes the form without saving any changes.

Type

Type of customer's fee.

Regular

Amount of regular customer's fee in USD.

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Enrollment Fee

Reference to the entity that represents information about fee, which is charged when a customer record is created (the fee is charged one-time only).

References: CustomerFees.enrollmentFeeRegular

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Soft Decline Fee

Reference to the entity that represents information about fee, which is charged on soft declines (transactions that were declined with the reason that suggests that further reattempt might be successful).

References: CustomerFees.softDeclineFeeRegular

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Hard Decline Fee

Reference to the entity that represents information about fee, which is charged on hard declines (transactions that were declined with the reason that suggests that further reattempts are futile).

References: CustomerFees.hardDeclineFeeRegular

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Retry Fee

Reference to the entity that represents information about fee, which is charged when previously declined transaction gets approved as a part of automated retry process.

References: CustomerFees.retryFeeRegular

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Chargeback Fee

Reference to the entity that represents information about fee, which is charged when a chargeback is received.

References: CustomerFees.chargebackFeeRegular

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Statement Fee

Reference to the entity that represents information about fee, which is charged for cases when a payment plan is paid by a customer who comes to facility and makes a payment in person.

References: CustomerFees.statementFeeRegular

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Freeze Recurring Fee

Reference to the entity that represents information about fee, which is charged when a payment plan is set on freeze (the fee is charged on recurring basis, replacing the regular payment plan amount).

References: CustomerFees.freezeRecurringFeeRegular

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Freeze Flat Fee

Reference to the entity that represents information about fee, which is charged when a payment plan is set on freeze (the fee is charged one-time only).

References: CustomerFees.freezeFlatFeeRegular

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Return Fee

Reference to the entity that represents information about fee, which is charged when a return on direct debit payment is received.

References: CustomerFees.returnFeeRegular

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Late Fee

Reference to the enitity that represents information about fee, which is charged if there is an outstanding balance by a period indicated as late period.

References: CustomerFees.lateFeeRegular

Policy

Policy used for customer's fee regular amount.

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Always

Indicates that amount of regular customer's fee is always the same.

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When Below

Indicates that amount of regular customer's is below the specified amount.

Threshold

Threshold for customer's fee regular amount.

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Enrollment Fee

Reference to the entity that represents information about fee, which is charged when a customer record is created (the fee is charged one-time only).

References: CustomerFees.enrollmentFeeThreshold

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Soft Decline Fee

References: CustomerFees.softDeclineFeeThreshold

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Hard Decline Fee

Reference to the entity that represents information about fee, which is charged on hard declines (transactions that were declined with the reason that suggests that further reattempts are futile).

References: CustomerFees.hardDeclineFeeThreshold

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Retry Fee

Reference to the entity that represents information about fee, which is charged when previously declined transaction gets approved as a part of automated retry process.

References: CustomerFees.retryFeeThreshold

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Chargeback Fee

Reference to the entity that represents information about fee, which is charged when a chargeback is received.

References: CustomerFees.chargebackFeeThreshold

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Statement Fee

Reference to the entity that represents information about fee, which is charged for cases when a payment plan is paid by a customer who comes to facility and makes a payment in person.

References: CustomerFees.statementFeeThreshold

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Freeze Recurring Fee

References: CustomerFees.freezeRecurringFeeThreshold

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Freeze Flat Fee

Reference to the entity that represents information about fee, which is charged when a payment plan is set on freeze (the fee is charged one-time only).

References: CustomerFees.freezeFlatFeeThreshold

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Return Fee

Reference to the entity that represents information about fee, which is charged when a return on direct debit payment is received.

References: CustomerFees.returnFeeThreshold

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Late Fee

Reference to the enitity that represents information about fee, which is charged if there is an outstanding balance by a period indicated as late period.

References: CustomerFees.lateFeeThreshold

otherwise

Otherwise condition for customer's fee.

High Ticket

Fees applicable to high tickets.

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Enrollment Fee

Reference to the entity that represents information about fee, which is charged when a customer record is created (the fee is charged one-time only).

References: CustomerFees.enrollmentFeeHighTicket

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Soft Decline Fee

References: CustomerFees.softDeclineFeeHighTicket

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Hard Decline Fee

Reference to the entity that represents information about fee, which is charged on hard declines (transactions that were declined with the reason that suggests that further reattempts are futile).

References: CustomerFees.hardDeclineFeeHighTicket

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Retry Fee

Reference to the entity that represents information about fee, which is charged when previously declined transaction gets approved as a part of automated retry process.

References: CustomerFees.retryFeeHighTicket

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Chargeback Fee

Reference to the entity that represents information about fee, which is charged when a chargeback is received.

References: CustomerFees.chargebackFeeHighTicket

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Statement Fee

Reference to the entity that represents information about fee, which is charged for cases when a payment plan is paid by a customer who comes to facility and makes a payment in person.

References: CustomerFees.statementFeeHighTicket

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Freeze Recurring Fee

References: CustomerFees.freezeRecurringFeeHighTicket

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Freeze Flat Fee

Reference to the entity that represents information about fee, which is charged when a payment plan is set on freeze (the fee is charged one-time only).

References: CustomerFees.freezeFlatFeeHighTicket

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Return Fee

Reference to the entity that represents information about fee, which is charged when a return on direct debit payment is received.

References: CustomerFees.returnFeeHighTicket

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Late Fee

Reference to the enitity that represents information about fee, which is charged if there is an outstanding balance by a period indicated as late period.

References: CustomerFees.lateFeeHighTicket

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Apply in Collections

UniBill only.
Indicates whether late fees are applied on accounts in 3rd party collections.

References: CustomerFees.isApplyLateFeeInCollections

Late Period

Time period after which Late fee is applied to the customer's account (in case when the payment was not collected on time).

References: CustomerFees.latePeriod

Document Access Fee

Fee, which is charged for accessing documents within a membership portal (for example, electronic libraries documents).

References: CustomerFees.documentAccessFee

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interval

Time period for which access to a document will be allowed.

References: CustomerFees.documentAccessInterval

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Decline Limit

UniBill only.
The number of soft declines allowed before the payment option is deactivated.

References: CustomerFees.declineLimit

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