Chargeback Case Modify 
Type: Form
Description: Provides access to chargeback case modification options.
Items:
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Original Transaction
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Allows a user to see an original transaction associated with the selected chargeback. Opens Form: View Transaction |
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Close
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Closes the form without saving any changes. |
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Detail |
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Includes general information about the selected chargeback within the system.
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Account
|
Code of Merchant Account to which instance of this object is attributed to. Depending on the context, Merchant Account Code field may contain either Merchant Code or Merchant Account Code. The field is primarily used for data partitioning and data management, to make it easy to determine the ownership of a record within the database. References: Chargeback Case.Merchant Account Code |
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Case #
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A unique chargeback ID. References: Chargeback Case.Case Code |
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Case Type
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Represents the type of case. References: Chargeback Case.Case CL |
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Aquirer Reference #
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Identifier of the chargeback in the acquirer's system. References: Chargeback Case.Aquirer Transaction Code |
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Customer Account
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Identifier of the customer that chargeback is associated with. References: Chargeback Case.Customer Account Code |
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Reason Code
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A code provided to the merchant by the card issuing bank that indicates the reason for the chargebacked transaction. References: Chargeback Case.Response Code |
Status |
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Includes information about the status of the selected chargeback.
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Type
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Type of transaction. For more information see
{|class="newtable newtablenorowspan pull-left"
!style="font-weight:bold"| Transaction type/ Transaction state
!style="font-weight:bold"|approval
!style="font-weight:bold"|decline
!style="font-weight:bold"|delayed decline*
!style="font-weight:bold"|void
!style="font-weight:bold"|blacklist
!style="font-weight:bold"|error
|-
|sale
|sale
|decline
|decline (d)
|void
|blacklist
|rowspan="2"|error
|-
|sale
|sale
|decline (c)
|decline (cd)
|void (c)
|blacklist (c)
|}
*applicable only for certain processors
Splits and Pulls
For sale transactions:
— Split-in - transaction generated in the context of the split payments functionality based on a sale transaction, which creates a record that an affiliate has received the commissions as a part of the original sale transaction processed by a merchant. On the user interface, a split-in transaction is always displayed with “+” symbol.
— Split-out - transaction generated in the context of the split payments functionality based on a sale transaction, which creates a record that a merchant, that processed the original transaction, has transferred the commissions to an affiliate. On the user interface, a split-out transaction is always displayed with “-” symbol.
For credit/refund/chargeback/return transactions:
— Pull-in - transaction generated in the context of the split payments functionality based on the credit/refund/chargeback/return of the original transaction and creates a record that the merchant has received the commissions, previously charged via split-in, from the affiliate.
— Pull-out - transaction generated in the context of the split payments functionality based on the credit/refund/chargeback/return of the original transaction and creates a record that the affiliate has transferred the commissions, previously charged via split-out, to the merchant.
Splits and pulls on the gateway user interface depending on the transaction state:
{|class="newtable newtablenorowspan pull-left"
!style="font-weight:bold"| Transaction type/ Transaction state
!style="font-weight:bold"|approval
!style="font-weight:bold"|void
|-
|Split-in
|split-in
|rowspan="2"|void (i)
|-
|Pull
|pull-in
|-
|Split-out
|split-out
|rowspan="2"|void (o)
|-
|Pull-out
|pull-out
|}
Non-financial transactions
— Notice (notice of change) - direct debit transaction that is returned by a bank and notify that some details of the transaction were corrected.
— Inquiry (balance inquiry) - operation used to verify balance on debit, prepaid or gift cards.
— Verification (account verification) - operation used to verify that an account is active and to perform AVS verification without actual authorization.
— Fee (convenience fee) - operation used to calculate a surcharge to a cardholder to cover the cost of credit card processing.
For gift cards:
— Transfer - operation used to transfer a balance from one gift card to another.
— Activation - operation used to activate a gift card.
— Deactivation - operation used to deactivate an active gift card.
— Reactivation - operation used to reactivate a previously deactivated gift card.
— Create-alias - operation used to create an alias (token) for a gift card.
— Delete-alias - operation used to remove a previously created alias (token) for a gift card.
" >Transaction type. |
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Cycle
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Represents current point in the overall chargeback life-cycle in which the chargeback currently resides. References: Chargeback Case.Cycle CL |
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Queue
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Represents the queue in which the chargeback currently resides. References: Chargeback Case.Current Queue CL |
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Status
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Current state of the chargeback. References: Chargeback Case.Status CL |
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Assigned To
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User who is currently responsible for the case. |
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as of
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The date when current user was assigned as responsible for the case. References: Chargeback Case.Last Owner Change Date |
Dates |
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Includes information about dates related to the selected chargeback.
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Original Transaction
|
The date of the original transaction. References: Chargeback Case.Original Transaction Date |
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Issued By Bank
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The date the issuing bank initiated the chargeback. References: Chargeback Case.Bank Issued Date |
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Received By Processor
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The date when the processor received the chargeback. References: Chargeback Case.Processor Received Date |
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Loaded On
|
The date when the processor received the chargeback. References: Chargeback Case.Create Date |
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Last Updated
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The date of the last update. References: Chargeback Case.Last Update Date |
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Reply By
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The date prior to which the response has to be given. References: Chargeback Case.Reply By Date |
Amounts |
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Includes information about amounts related to the selected chargeback.
|
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Authorization
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Authorization amount that was settled. References: Chargeback Case.Authorization Amount |
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Settlement
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Transaction amount that was settled. References: Chargeback Case.Settlement Amount |
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Chargeback
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Transaction amount that was charged back. References: Chargeback Case.Chargeback Amount |
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Representment
|
Transaction amount that was represented. References: Chargeback Case.Represented Amount |
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Pre-Arbitration
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Transaction amount that goes into the pre-arbitration. References: Chargeback Case.Pre Arbitration Amount |
Related Cases by Account Number |
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Includes the list of the related cases by account number.
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Load
|
Loads related chargeback cases by account number. |
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Case Code
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A unique chargeback ID. References: Chargeback Case.Case Code |
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Status
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Current state of the chargeback. References: Chargeback Case.Status CL |
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Account
|
Code of Merchant Account to which instance of this object is attributed to. Depending on the context, Merchant Account Code field may contain either Merchant Code or Merchant Account Code. The field is primarily used for data partitioning and data management, to make it easy to determine the ownership of a record within the database. References: Chargeback Case.Merchant Account Code |
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Type
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Represents the type of case. References: Chargeback Case.Case CL |
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Current Queque
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Represents the queue in which the chargeback currently resides. References: Chargeback Case.Current Queue CL |
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Card Number (Last4)
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Last 4 digits of the card provided. References: Chargeback Case.Card Number Last4 |
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Reason Code
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A code provided to the merchant by the card issuing bank that indicates the reason for the chargebacked transaction. References: Chargeback Case.Response Code |
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Cycle
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Represents current point in the overall chargeback life-cycle in which the chargeback currently resides. References: Chargeback Case.Cycle CL |
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Day Issued
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The date the issuing bank initiated the chargeback. References: Chargeback Case.Bank Issued Date |
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Day Received
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The date when the processor received the chargeback. References: Chargeback Case.Processor Received Date |
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Modify Chargeback Case
|
Allows to perform changes to the chargeback selected. Opens Form: Chargeback Case Modify |
Related Cases by Customer Code |
|
Includes the list of the related cases by customer code.
|
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Load
|
Loads related chargeback cases by customer code. |
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Case Code
|
A unique chargeback ID. References: Chargeback Case.Case Code |
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Status
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Current state of the chargeback. References: Chargeback Case.Status CL |
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Account
|
Code of Merchant Account to which instance of this object is attributed to. Depending on the context, Merchant Account Code field may contain either Merchant Code or Merchant Account Code. The field is primarily used for data partitioning and data management, to make it easy to determine the ownership of a record within the database. References: Chargeback Case.Merchant Account Code |
| ¦_ |
Current Queque
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Represents the queue in which the chargeback currently resides. References: Chargeback Case.Current Queue CL |
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Card Number (Last4)
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Last 4 digits of the card provided. References: Chargeback Case.Card Number Last4 |
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Reason Code
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A code that indicates the reason for the chargebacked transaction. Last 4 digits of the card provided. References: Chargeback Case.Card Number Last4 |
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Cycle
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A code that indicates the reason for the chargebacked transaction. Represents current point in the overall chargeback life-cycle in which the chargeback currently resides. References: Chargeback Case.Cycle CL |
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Day Issued
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The date the issuing bank initiated the chargeback. References: Chargeback Case.Bank Issued Date |
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Day Received
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The date when the processor received the chargeback. References: Chargeback Case.Processor Received Date |
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Modify Chargeback Case
|
Allows to perform changes to the chargeback selected. Opens Form: Chargeback Case Modify |
Related Transactions |
|
Includes the list of the related transactions located either by tokenCode or by last 4 digits of the account number.
|
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Load
|
Loads related transactions. |
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ID
|
Identifier of the object used for references; auto-incremented integer value. References: Transaction.Id |
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Date/Time
|
Date when a transaction was received by the system. References: Charge Transaction.Transaction Date |
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Customer Name
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Name of the account holder, assosiated with this transaction.
It is also used as first name of the billing address. References: Charge Transaction.First Name |
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Source
|
Represents the type of payment, which is used for the transaction. References: Charge Transaction.Account Source CL |
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Type
|
Type of transaction. For more information see
{|class="newtable newtablenorowspan pull-left"
!style="font-weight:bold"| Transaction type/ Transaction state
!style="font-weight:bold"|approval
!style="font-weight:bold"|decline
!style="font-weight:bold"|delayed decline*
!style="font-weight:bold"|void
!style="font-weight:bold"|blacklist
!style="font-weight:bold"|error
|-
|sale
|sale
|decline
|decline (d)
|void
|blacklist
|rowspan="2"|error
|-
|sale
|sale
|decline (c)
|decline (cd)
|void (c)
|blacklist (c)
|}
*applicable only for certain processors
Splits and Pulls
For sale transactions:
— Split-in - transaction generated in the context of the split payments functionality based on a sale transaction, which creates a record that an affiliate has received the commissions as a part of the original sale transaction processed by a merchant. On the user interface, a split-in transaction is always displayed with “+” symbol.
— Split-out - transaction generated in the context of the split payments functionality based on a sale transaction, which creates a record that a merchant, that processed the original transaction, has transferred the commissions to an affiliate. On the user interface, a split-out transaction is always displayed with “-” symbol.
For credit/refund/chargeback/return transactions:
— Pull-in - transaction generated in the context of the split payments functionality based on the credit/refund/chargeback/return of the original transaction and creates a record that the merchant has received the commissions, previously charged via split-in, from the affiliate.
— Pull-out - transaction generated in the context of the split payments functionality based on the credit/refund/chargeback/return of the original transaction and creates a record that the affiliate has transferred the commissions, previously charged via split-out, to the merchant.
Splits and pulls on the gateway user interface depending on the transaction state:
{|class="newtable newtablenorowspan pull-left"
!style="font-weight:bold"| Transaction type/ Transaction state
!style="font-weight:bold"|approval
!style="font-weight:bold"|void
|-
|Split-in
|split-in
|rowspan="2"|void (i)
|-
|Pull
|pull-in
|-
|Split-out
|split-out
|rowspan="2"|void (o)
|-
|Pull-out
|pull-out
|}
Non-financial transactions
— Notice (notice of change) - direct debit transaction that is returned by a bank and notify that some details of the transaction were corrected.
— Inquiry (balance inquiry) - operation used to verify balance on debit, prepaid or gift cards.
— Verification (account verification) - operation used to verify that an account is active and to perform AVS verification without actual authorization.
— Fee (convenience fee) - operation used to calculate a surcharge to a cardholder to cover the cost of credit card processing.
For gift cards:
— Transfer - operation used to transfer a balance from one gift card to another.
— Activation - operation used to activate a gift card.
— Deactivation - operation used to deactivate an active gift card.
— Reactivation - operation used to reactivate a previously deactivated gift card.
— Create-alias - operation used to create an alias (token) for a gift card.
— Delete-alias - operation used to remove a previously created alias (token) for a gift card.
" >Transaction type. |
| ¦_ |
CC/Bank Account
|
Code of Merchant Account to which instance of this object is attributed to. Depending on the context, Merchant Account Code field may contain either Merchant Code or Merchant Account Code. The field is primarily used for data partitioning and data management, to make it easy to determine the ownership of a record within the database. References: Transaction.Merchant Account Code |
| ¦_ |
Amount
|
Total amount of the transaction.
When partial authorizations are done, amount represents required amount, which may or may not be available. References: Transaction.Amount |
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Status
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Current status of the transaction. References: Transaction.Transaction Status Cl |
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View Transactions
|
Takes you to the transaction associated with the selected chargeback. Opens Form: View Transaction |
Activity List |
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Includes various information on the activity of the selected chargeback.
|
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ID
|
Identifier of the object used for references; auto-incremented integer value. References: Chargeback Case Activity.Id |
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Activity Date
|
The date of the chargeback activity. References: Chargeback Case Activity.Activity Date |
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Creator
|
Represents current point in the overall chargeback life-cycle in which the chargeback currently resides. References: Chargeback Case.Cycle CL |
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Activity
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Represents the type of the chargeback life-cycle activity. References: Chargeback Case.Activity CL |
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Note
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Any notes related to the chargeback case. |
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Financial
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Indicates whether the chargeback case is financial in the system. References: Chargeback Case Activity.Is Financial |
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Status
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Current state of the chargeback. References: Chargeback Case.Status CL |
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Synchronise
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Allows to resynchronise the activity with the underlying processor
Note: Available only in cases when initial synchronisation attempt failed. |
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View
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Allows to view detailed information on the activity selected. Opens Form: Modify Activity |
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Assign
|
Allows to assign the selected chargeback to the particular user. Opens Form: Assign To User |
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Add Note
|
Allows to add any notes related to the selected chargeback case. |
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Dismiss Case
|
This option is only available for cases representing retrieval requests. Allows to close the case without any response because a chargeback for the same transaction has been subsequently issued. |
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Refund
|
Allows to refund the transaction. |
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Accept Liability
|
Allows to accept liability on chargeback and refund the transaction. Opens Form: Accept Liability |
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Represent
|
Allows to represent chargeback by submitting applicable information that proves the case. Opens Form: Merchant Represent |
Document List |
|
Includes the list of uploaded chargeback support documents for a particular case.
|
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ID
|
Identifier of the object used for references; auto-incremented integer value. References: Chargeback Case Document.Id |
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Create Date
|
Date when the record was created References: Chargeback Case Document.Create Date |
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Creator
|
The name of the creator of the document. References: Chargeback Case Document.Creator Code |
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|
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Indicates that document has been received. |
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|
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Indicates that document has been uploaded. |
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File Name
|
The name of the uploaded document. References: Chargeback Case Document.File Name |
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Description
|
Short description of the uploaded document. References: Chargeback Case Document.Description |
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Action
|
Represents the action associated with the uploaded document. References: Chargeback Case Document.Action CL |
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Status
|
Enumeration of statuses of the uploaded document after the action has been executed. References: Chargeback Case Document.Status CL |
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Synchronise
|
Allows to resynchronise the activity with the underlying processor
Note: Available only in cases when initial synchronisation attempt failed. |
| ¦_ |
View PDF
|
Allows to see the uploaded file in the PDF format. |
| ¦_ |
Delete
|
Allows to mark the document for deletion. |
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New
|
Allows to upload a new document. Opens Form: Modify Document |
Assign To User |
|
Includes options allowing to assign the case to a user. Please note, that this information is not synchronized with the underlying processor.
|
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Assign
|
Assigns the case to a user. |
| ¦_ |
Close
|
Closes the form without saving any changes. |
User List |
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Includes users that can be selected.
|
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User
|
Allows to select a particular user from the list. |
Note |
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Includes any additional information related to a user.
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Accept Liability |
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Includes liability-related notes.
|
| ¦_ |
Save
|
Saves all changes on the form. |
| ¦_ |
Close
|
Closes the form without saving any changes. |
Note |
|
Includes any additional information related to the chargeback, where liability needs to be accepted.
|
Modify Document |
|
Includes options allowing to upload a new document associated with the selected chargeback case.
|
| ¦_ |
Save
|
Saves all changes on the form. |
| ¦_ |
Close
|
Closes the form without saving any changes. |
| ¦_ |
Create Date
|
Date when the record was created References: Chargeback Case Document.Create Date |
| ¦_ |
Creator
|
The name of the creator of the document. References: Chargeback Case Document.Creator Code |
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Description
|
Short description of the uploaded document. References: Chargeback Case Document.Description |
| ¦_ |
Content
|
Reference to the entity that represents chargeback case document content in the system. References: Chargeback Case Document.Chargeback Case Document Content FK |
| ¦_ |
Upload
|
Allows to select a document to be uploaded to the gateway. |
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